Terms and Conditions of Service
INTRODUCTION
Welcome to Camden Charms. By placing an order through our website, you agree to the following terms.
1. OUR CURATED JEWELLERY
Camden Charms carefully selects 925 sterling silver charms, necklaces, and gemstone jewellery from trusted suppliers. We do not manufacture these pieces ourselves.
We provide accurate descriptions and photography. However, since jewellery is unique, minor variations in appearance or colour may occur.
2. PRICING AND PAYMENTS
All prices are displayed in GBP (£) and include VAT. We reserve the right to correct pricing errors. Full payment is required before we dispatch your order.
3. ORDER PROCESSING
You will receive a confirmation email once your order is placed. We may cancel an order if an item is unavailable or if there is a clear error in pricing. In such cases, a full refund will be issued.
4. DELIVERY
Orders are packaged with care and sent to your provided address. Please refer to our Delivery Information section for current rates and estimated arrival times.
5. RETURNS POLICY
We want you to love your jewellery. If you change your mind, items can be returned within the standard cancellation period if they are in original condition. This does not affect your legal statutory rights.
6. THE VINTAGE COLLECTION
Items in the Camden Charms Vintage Edit are pre-owned. They may show minor signs of wear. Important condition details are always noted in the listing.
7. JEWELLERY CARE
Silver and gemstones require care. Please follow our specific guidelines. We cannot be held responsible for damage from improper care or normal wear.
8. WEBSITE CONTENT
We strive for accuracy across our site. We reserve the right to update product details, prices, and general content without notice.
9. GOVERNING LAW
These terms are governed by the laws of England and Wales. Your statutory consumer rights remain protected at all times.
Privacy Policy
PRIVACY POLICY
At Camden Charms, we value your privacy and protect your personal information.
INFORMATION COLLECTION
We collect details such as your name, email, delivery address, and phone number when you order or subscribe to our newsletter.
HOW WE USE DATA
We use your information to process orders, communicate about your delivery, respond to enquiries, and send updates if you have opted in. We do not sell your personal data to third parties.
SECURE PAYMENTS
Payments are handled by secure providers. Camden Charms never stores your full payment card details.
DATA SHARING
We share necessary information only with trusted partners, such as couriers, to fulfill your orders.
YOUR RIGHTS
Under UK data protection law, you have the right to access, update, or delete your data. For any privacy requests, please contact us via our Contact page.
POLICY UPDATES
We may update this policy periodically. Changes will be posted here.
Last updated: August 2026
Cookie Policy
COOKIE NOTICE
Camden Charms uses cookies to ensure our website functions correctly and to enhance your shopping experience. These tools help us understand site usage.
You can manage your preferences at any time.
Information
GENERAL PROVISIONS
Welcome to CAMDEN CHARMS. By using this site and purchasing our jewellery, you agree to these clear terms of service.
INTELLECTUAL PROPERTY
All content, designs, and photography are the property of CAMDEN CHARMS. Access is granted for personal use only. Unauthorised reproduction is prohibited.
PRODUCT ACCURACY
We aim for total accuracy. Because natural stones and silver vary, minor differences may occur. Prices are listed in GBP; once an order is confirmed, the price is fixed.
SHIPPING AND DELIVERY
We dispatch UK orders promptly. While we strive for speed, we are not liable for delays caused by external delivery services.
RETURNS AND CANCELLATIONS
You may cancel your order within 14 days of receipt. Items must be unworn and in original packaging. Due to hygiene reasons, earrings cannot be returned unless they are faulty.
GIFT CARDS
Gift cards are non-refundable and cannot be exchanged for cash. Cards may have expiry dates as specified at issue. To redeem, enter your code at checkout. Cards apply to any product on our site.
LIABILITY
CAMDEN CHARMS is not liable for indirect losses from product use. These terms follow the laws of England and Wales. Your statutory rights are not affected.
PRIVACY SUMMARY
We handle data according to UK GDPR to improve your experience. See our Privacy Policy for full details.