Shipping Details
At Camden Charms, we ensure your jewellery arrives safely and promptly. Each piece is handled with care to maintain its sterling silver brilliance from our studio to your doorstep.
UK Delivery
Standard Royal Mail 24 Hour Tracked delivery is included in the price shown for all Camden Charms orders. Your jewellery will be carefully checked and securely prepared before being sent.
Once your parcel has been dispatched, Camden Charms cannot accept responsibility for parcels that are lost, stolen or misdelivered after delivery has been confirmed by the carrier.
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Our Packaging Standards
Beautifully Presented
Every Camden Charms piece is carefully checked and beautifully presented, ready to give or enjoy. We choose the most appropriate presentation for each piece according to its size and style, using carefully selected materials to ensure your jewellery arrives safely and looks special when it reaches you.
Our presentation is designed with gifting in mind, so your Camden Charms purchase can be enjoyed from the moment it arrives.
Returns & Refunds
We hope you’ll love your Camden Charms purchase. If you change your mind, you can return your jewellery within our returns period for a refund.
Free tracked return postage is provided by Camden Charms for eligible returns. Simply contact us before sending your item back and we will provide the return instructions and label.
Returned jewellery must be unworn and in its original condition, with its original presentation. Once your return has been received and checked, your refund will be made to the original payment method.
If your jewellery arrives faulty, damaged or is not as described, please contact us and we will arrange the appropriate return and refund at no cost to you.
Your statutory consumer rights are not affected by this returns policy.
Refund Procedures
We hope you’ll love your Camden Charms purchase. If you change your mind, you can return your jewellery within our returns period for a refund.
Free tracked return postage is provided by Camden Charms for eligible returns. Simply contact us before sending your item back and we will provide the return instructions and label.
Returned jewellery must be unworn and in its original condition, with its original presentation. Once your return has been received and checked, your refund will be made to the original payment method.
If your jewellery arrives faulty, damaged or is not as described, please contact us and we will arrange the appropriate return and refund at no cost to you.
Your statutory consumer rights are not affected by this returns policy.